Unsolicited requests
Vesentra does not request that members of the public transfer funds, provide banking credentials, purchase gift cards, or send cryptocurrency through unsolicited email, social-media messages, or messaging applications.
Payment instructions
Any new or changed payment instructions should be independently verified using a trusted contact method already known to you. Do not rely solely on contact information or instructions contained in the message requesting the change.
Vesentra personnel will not object to reasonable independent verification of payment instructions or other material transaction communications.
Suspected impersonation
Do not respond, open attachments, follow links, or send funds if a message appears suspicious. Preserve the message and related details, then report the incident through our contact page. If money or sensitive information has already been sent, contact your financial institution and the appropriate law-enforcement or fraud-reporting authority promptly.